Fraktpolicy

With Ryze you get:

• Free standard shipping within Sweden.
• VAT, customs and import duties included, so there are no extra import costs on delivery.
• 60-day return right from receipt, without having to give a reason.
• Tracked delivery so you can follow your order.
• Flexible subscriptions: pause, skip or cancel whenever you like.
• Customer service on weekdays 07:00–23:00, Swedish time.

The price at checkout is what you pay

VAT and all customs and import duties are included. You do not need to pay any extra import VAT, customs duty or customs handling fee when your order arrives.

If you choose express shipping, the cost is shown at checkout before you pay.

Shipping options & delivery times

We deliver to Sweden.

Transit times are counted from when the order has been shipped. Order processing of up to 48 hours is added.

Delivery times are estimates and not guaranteed delivery dates. Customs handling, public holidays and local carriers can affect delivery. In case of delay, we will help you. Your statutory rights are not affected by these estimates.

Track your order

All deliveries are trackable. Once your order has been shipped, you will receive an email with a tracking link where you can follow your parcel on its way to you.

Subscriptions

If you choose a subscription, your order is placed and shipped automatically at the interval you selected. Free standard shipping applies to every subscription delivery, and the same delivery times and tracking apply as for one-time orders.

You are in control of your subscription. You can pause, skip, change or cancel it at any time, as long as you do so before your next order has been processed. Contact us by email or use the link in your subscription emails, and we will help you.

Your subscription price and delivery interval are shown at checkout before you pay. You will receive an order confirmation each time a subscription order is placed. Each subscription delivery is a separate order and is covered by the same 60-day return right.

60-day return right

You have a 60-day return right from when you receive your order. You do not have to explain why you want to return it.

Contact us by email and we will help you with the return instructions. Information about return shipping and the practical handling can be found in our returns policy.

For a statutory right of withdrawal on the whole purchase, the cost of our cheapest standard shipping option is also refunded. The extra cost of chosen express shipping is normally not refunded. For a justified complaint, we cover the necessary shipping costs.

Order handling & dispatch

Orders are processed continuously within 0–48 hours after payment is received and are shipped from our warehouse.

All orders are subject to stock availability. If an item is sold out or the order cannot be shipped as planned, we will contact you.

When your order arrives

Please check your order when it arrives. The appearance of the packaging may in some cases differ slightly from the images on the product page. This does not affect your right to make a complaint if the product is faulty or does not match the description.

If something happens with the delivery

Contact us if your parcel is damaged or does not arrive. Please photograph any visible transport damage and keep the packaging. If the parcel is clearly damaged, you can refuse to accept it if possible.

We are responsible for the shipment until it has been delivered in accordance with our agreement with you. We handle the contact with the carrier and arrange a solution in line with your rights, for example a new delivery or a refund.

If the tracking shows "delivered" but you have not received the parcel, contact us so that we can investigate the delivery. You do not need to have chosen express shipping to get help.

Customs & import – we take care of the costs

All orders are shipped DDP, Delivered Duty Paid. This means we are responsible for import handling and pay applicable customs duties, import taxes and customs handling fees.

No such charges will be added for you on delivery.

If you still receive a payment demand from a carrier or customs handler, contact us before you pay and we will help you sort it out and cover the cost.

Cancellations

Would you like to cancel your order? Email us as soon as possible. Orders can be cancelled before they have been shipped.

To cancel a subscription, see the Subscriptions section above.

If the parcel is already on its way, we will help you further in accordance with our returns policy and your statutory rights.

Contact us

We answer emails on weekdays 07:00–23:00, Swedish time.

Email: info@ryze.se

Please include your order number so that we can help you faster.