Återbetalningspolicy

60-Day Open Purchase

You have 60 days from the date you receive your order to return it, without needing to give a reason. This applies to all orders, including items bought on sale or with a discount code. To be approved, the product must be unused and unopened, in its original sealed packaging, together with your receipt or order confirmation.

For health and hygiene reasons, we cannot accept returns of products that have been opened, unless the product is faulty, damaged or not what you ordered (see "Damaged or incorrect items" below).

How to start a return

Email info@ryze.se with your order number within 60 days of delivery. We'll reply with return instructions and the return address. Please don't send anything before you've heard from us, as items sent without prior approval can't be processed. Return shipping is paid by the customer.

Refunds

Once we've received and inspected your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may need a few extra days before the money shows in your account. If more than 15 business days have passed since we approved your refund, email us at info@ryze.se.

Exchanges

The same conditions apply as for returns. If you'd like a different product, we'll send the replacement at no extra shipping cost once we've received and approved your item. If you switch to something more expensive, you pay the difference. If it's cheaper, we refund the difference to your original payment method.

Subscription orders

Each delivery in a subscription is a separate order and is covered by this returns policy. The 60-day period starts from the day you receive that delivery. To stop future deliveries, pause, skip or cancel your subscription before your next order is processed; see our Shipping & Delivery page.

Damaged or incorrect items

Please check your order when it arrives. If something is defective, damaged, or simply not what you ordered, email us right away at info@ryze.se with a photo and we'll make it right, at our expense. Please note that the packaging may in some cases differ slightly from the images on the product page. This is not considered a defect.

Satisfaction guarantee

If your product arrives damaged, incorrect or does not live up to what we promised at delivery, contact us within 60 days with a photo and we'll sort it out at no cost to you.